As part of a scheduled upgrade to our main connection to the Internet, AT&T will be performing maintenance tonight between 1:00 AM and 3:00 AM. They do not anticipate any downtime during this work, but we wanted to inform you of it just in case.
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Semo.net will be closed on Sunday, October 28 for a staff event. We will re-open for normal business hours on Monday, October 29 at 6:00 AM.
UPDATE:
The problem we were seeing with the slow DSL speeds and dial-up issues, has been resolved at this time. Windstream* worked with us throughout the afternoon, they have switched to a new port with their phone lines. If you are still having problems please feel free to contact us at the office. 877.686.9114
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We are receiving reports of connection problems for some DSL users in the Windstream coverage area. We know how frustrating it can be to have slow connection speeds…or unable to get online.
We are currently working with Windstream* to correct the problem that we are seeing. It seems there is a ‘trunking problem’ (problems with the telephone lines) between Southeast Missouri and Little Rock. They have dispatched technicians to look into the problem, but we do not have an ETA at this time.
If you are a DSL customer and have a 4200 Speedstream modem, one solution that we have found to help some of our customers is to disconnect the phone line from the modem and reconnect it.
The areas affected are: Doniphan, Greenville, Clubb, Wappapello, Williamsville (both dial-up and DSL).
We will try to keep you updated, and hope that this issue is resolved quickly.
If you live in the Windstream Telephone Company* service area, new areas just opened for DSL service. If you are interested in broadband Internet service, check to see if it’s available for your location. You can check for availability by going to http://www.semobroadband.com/. If it’s available, just fill out the request form that and one of our representatives will contact you to finish the process. If you have any questions or can’t seem to find the right information you also can call our office at 877-686-9114 and someone will be more than happy to assist you in finding out if your number qualifies for service.
Several people have contacted us about emails claiming to be from technical support, regarding expired virus definitions or suspicious activity. The emails also instruct you to run an attached “patch file”. DO NOT open these files. This is a virus which spreads via email. There are several strains of this virus, making it difficult to catch and filter out. The experts at Postini are working to ensure that all the strains are caught. If you receive one of these emails, just delete it.
We will never send you “patch” programs attached to email messages. If at any time you receive such an attachment claiming to be from semo.net support, you can be sure it is not legitimate. If you have any questions, or have opened the file, please contact Technical Support at 1-877-686-9114 or 573-686-9114.
Last night around 5:00pm Windstream had a fiber cable that was cut and this resulted in a disruption of long distance services to most of everyone in Windstream territories. This of course caused all DSL customers and a lot dial-up customers in the affected areas to not have Internet service. Windstream restored service last night around 11:00pm and all seems to be doing well today. We personally want to thank the Windstream Field Technicians for their hard work in getting the problem resolved. We also want to thank you, our customers, for be being patient during this outage. We are sorry if it caused you any inconveniences.
Due to a wiring failure, several of our core servers lost power early
this morning, leaving users without Internet access. We corrected the
problem, and customer services were restored at about 5:30 AM. We
sincerely apologize for any inconvenience this outage may have caused
you.
Dear semo.net users,
Over the past year, IMS and semo.net have been merging networks in an effort to keep costs down for both companies. In January, Bob Mielke and I agreed that it was time to completely merge both networks. Today, Poplar Bluff Internet purchased the business assets of IMS.
Part of our agreement was to keep the downtown IMS office open. Our IT staff will move their offices downtown to share office space with Denise Magruder from IMS and over the course of the next year, we have plans to move many of our servers from our semo.net Westwood location down to the IMS downtown location. Our customer support and billing teams will stay at Westwood Blvd next to Northtown Drugs.
Our customers (semo.net, pbmo.net, sheltonbbs.net & now IMSInternet.net) will continue to recieve services tomorrow just like today. We are working to make this an easy transition.
We thank you for your loyalty. Please think of us when you are considering any type of change to your Internet service. If you want to switch from dialup to broadband, we hope you will call us first. We can provide DSL service from AT&T, Alltel/Windstream and BPS telephone, Cable Internet over Poplar Bluff City Cable and New Wave Cable Systems, plus our fixed broadband wireless service surrounds much of Poplar Bluff. Our customer service representatives will find the best solution for you and help you along the way.
Thank you,
Brian
UPDATE: Windstream has installed additional network capacity and full service has been restored. We thank them for their help in this matter.
Dear user,
As you’ve probably noticed, many customers are experiencing reduced DSL peformance in Windstream service areas. We have been working with Windstream to determine the source of this problem, and now can report to you that the Windstream network uplink in the area has reached its maximum capacity. This is a problem with Windstream’s network, and affects all DSL customers in the area, not just semo.net customers.
Windstream tells us that they are working on installing additional network capacity, but they have not given us a due date for this yet.
We will keep you informed as we learn more. Thank you for your patience as the phone company corrects this issue.
Thank you,
semo.net Technical Support
http://semo.net/helpdesk.php
support@semo.net
1.877.686.9114
There is an Amber Alert out in the state of Missouri for Ben Ownby, who dissappeard on Monday, January 9. Either of the following web pages have information about Ben and contacts if you have seen or know any details.