Technical or Geeky

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semo.net’s Support Team Continues To Impress!

June 24, 2010 in Business, General Articles, Technical or Geeky by Brian Becker | Comments closed

One of the factors that sets our company apart is our support department. After each trouble ticket with our support team, our customer is sent a survey by email. I am constantly amazed at the number of high praises our team members get (not because they don’t deserve it but because human nature’s desire to be more vocal over frustrations one would expect frustration to dominate the responses).

Though we sometimes get frustrated responses, the overall majority are wonderful praise of our staff.

Over the past week, our team dealt with over 200 customer issues and 19 completed the survey for us. Below are the scores given in all 19 surveys and following that are the messages that accompanied the scores (there were no negative responses this week).

Ratings:

Jerry
2 Excellents
4 Goods 		Josh
2 Excellents
1 Good 		Justin
1 Good

 Stefan
4 Excellents
4 Goods 		Bill
1 Good

 

Reviews:

Bill/Jerry: 639729
I bought a new laptap, not able to log into my e-mail or internet. So took it to semo.net. It was fixed.
Thank you.

Stefan/Jerry: 696509
I think Muncipal Utilities is treating Brian like dog Doo Doo. Please tell him to hang in there and we back him 100%!

Josh: 697591
The problem turned out to have something to do with my anti-virus program on my computer. Semo.net staff were very helpful, and my e-mail problem has been solved.

Stefan: 697702
My issue was not caused by SEMO.net problems, it was a phone company issue. But, Stefan contacted Windstream for me and got me back up and running.
Thanks Stefan!

Stefan: 697851
No matter what issues I have had, someone has always been very profesional in resolvingthe matter. Semo’s customer services are top notch.
Thanks,

Jerry: 698113
Always good service from SEMO. Thanks.

Josh: 698271
love the fact they got back to me quick

Stefan: 698294
Thanks for your help

2010: Fifteen Years of Local Internet Service

January 1, 2010 in Business, Features, General Articles, Semo.net News, Technical or Geeky by Brian Becker | 7 comments

Over the summer of 1995, I was working on a project with Jerusalem Perspective (JP) magazine to develop an interactive CD that would showcase their magazine. I first heard about the “World Wide Web” that summer, but living in technology-locked southeast Missouri, I couldn’t grasp the WWW concept and certainly didn’t know how to access this “Internet.” I had an account on CompuServe (and several other bulletin boards) but we all paid by the minute for the long distance phone access over a 9600 baud modem (9.6k).
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Brian Becker on Rick Carl & Company

November 4, 2009 in Business, General Articles, Rick Carl & Company, Technical or Geeky by Brian Becker | Comments closed

Apple iPhone: Jailbreaking & Unlocking and Related Security Problems
jailbreaking – the act of “freeing” a phone or computer from its manufacturer’s limitations
unlocking – the act of opening a phone so that it can be used on another network

A Netherlands-based hacker broke into some iPhones that had been “jailbroken” because of a security flaw in the code. The hacker placed a message on the screen that the user should pay 5 euros (more than $7) via pay pal to find out how to secure the phone.

Apple has taken steps in their latest firmware to prevent jailbreaking/unlocking.

Windows 7 – A Great OS (operating system)
Even despite the Apple ads that laugh at the OS woes of Windows-past, this new Windows 7 is a great operating system and worth the upgrade. semo.net will upgrade your computer for as little as $59.95 + the cost of the software from Windows (you can bring in your own or buy an upgrade from us for $129). Most newer computers can handle the upgrade but some might require new memory. If you need your computer data backed up before the upgrade, we can do that for you as well.

DroidGoogle’s Android Appears with Verizon as “Droid”
Less than two years ago, Google announced that they were releasing an open-access, mobile phone software platform. T-Mobile and Sprint have released phones with Google’s mobile phone OS. Now Verizon along with Motorola have designed their first offering dubbed: Droid. This phone has lots of promise and the buzz is that the phone will live up to the hype.

Great Kids Christmas Present
Give your child a three-class tutor session on how to program computers. Taught by Ben, Jack and Brian Becker. Email us@beckerboys.com for more information.
http://scratch.mit.edu/users/thecatcher
http://scratch.mit.edu/users/smallstuff

Brian Becker on with Rick Carl & Company

October 7, 2009 in Business, Entertainment, General Articles, Rick Carl & Company, Technical or Geeky by Brian Becker | Comments closed

Windows 7.0
Windows 7 is just days away with a release date of 10-22-09. Is your PC ready for Windows 7? Download Microsoft’s Advisor to find out. I have no idea what takes so long to determine compatibility…my laptop took over 10 minutes to get an answer. My Sony laptop (new in February 2006) running XP passed as long as I free up 12G of hard drive space (easy enough by I dumping “My Pictures” onto an external drive).

Don’t want to do the upgrade yourself? semo.net’s certified technicians can do the upgrade for as little as $59.95 plus the cost of Win7 upgrade software ($119 – $210). Call 686.9114 today for information about your upgrade.

Apple Tablet Rumors Continue
You can find tons of rumors on the new Apple product and whether it will be an ebook reader, large iTouch or Newton 2.0. Dvorak uses reason and rumor to gives his opinion on what this new device will do.

Google Android Coming To Verizon
T-Mobile & Sprint have already released a version of the Google Android phone, but in S.E. Missouri that doesn’t do much for you. But earlier this month, Google & Verizon announced that the open-platform phone was coming to the “Can You Hear Me Now” network. AT&T, home of the iPhone, has yet to agree that the Android can be used on their network.

Google AppEngine Goes Java
For two years, Google’s development platform (known as Google App Engine) was only available for the Python programming language. But last month, Google released a Java version of the application development system. For those who program, Google has developed a powerful, scalable platform for your web applications.

Saturn Has Invisible Ring
According to an article posted today, Saturn has an invisible ring up to 7.4 million miles from it’s surface.

semo.net Still Looking For Writers
You can make up to $500/month writing articles & blog posts for semo.net. Imagine an extra $6000 per year! Here’s how the process works:
Email a subject you want to write on to “articles@semo.net”
Within one business day you get a response. If it is a “yes” you will also get guidelines of how long the article should be, how much semo.net will pay you for your post, and when you need to have it completed.
Submit your post for final editing (articles that need major editing will either be rejected or the payment will be reduced by an editing expense — so write well!).

Brian Becker on Rick Carl & Company

June 3, 2009 in General Articles, Technical or Geeky by Brian Becker | Comments closed

Microsoft’s Project Natal
Project Natal is a new controller for the XBox 360 that uses a 3d camera, depth motion sensors and voice recognition to control your games. This takes interaction to a whole new level.

Microsoft Windows 7 Release Date Set For Oct 22
MS will release W7 just in time for the holdiay shoppers. Though there are rumors about MS considering a discounted price for Vista users who “need” to upgrade to a viable operating system, MS has not given any details about the plans.

Kids Programming Class
Ben (10) & Jack (8) Becker will be teaching a kids programming class starting next Tuesday (June 8) using the Scratch programming language developed by MIT.

New Image Search Engine
Not using keywords, but actual images, this new search engine uses recognition software to find similar images on the net. For now they are touting it for copyright infringement, but it could be used to find where that photo of you in college has been posted.

Kids Programming Class Starts June 9th

May 24, 2009 in Business, Features, General Articles, Technical or Geeky by Brian Becker | Comments closed

There’s still time to sign up for the Kids Programming Class in June. Your child, age 8 through 11, will learn how to program your computer with the language called Scratch, developed by MIT. Kids can program games like this one developed and designed by Jack Becker:

Scratch Project

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The Now Network — Big Brother?

May 19, 2009 in Features, General Articles, Technical or Geeky by Brian Becker | 4 comments

Surely you’ve heard the latest Sprint commercial about the “Now Network.” It is a yellow-color schemed advertisement that discusses statistics related to what is happening right now on their network. Sure, we all have wondered whether our information providers are monitoring our messages, but this advertisement blatantly says “WE ARE READING YOUR TEXT MESSAGES!!!”

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New Problem for Your Computer

May 13, 2009 in Archived Announcement, Business, Entertainment, Security/Virus Alerts, Technical or Geeky by Semo.net Management | 1 comment

There’s a new piece of malware (defined in Wikipedia as a portmanteau from the words malicious and software, is software designed to infiltrate or damage a computer system without the owner’s informed consent.) out there that poses as a friendly site, but in reality, it will attack your PC.

It creates an entry in the registry and prevents you from updating your antivirus programs. It also prevents you from making changes in the registry itself, and can even redirect you to more bad sites on the internet.

Semo.net’s repair team can fix this for you, and make sure your PC leaves protected and updated with the latest security fixes.

My First Impressions of Windows 7.0

May 12, 2009 in Features, General Articles, Technical or Geeky by Brian Becker | 2 comments

Late this year, Microsoft will release its next version of operating system labeled “Windows 7.” To get ready for the move, I’ve been testing Windows 7.0 for over a month now. I’m biased about the Windows product because I started with Windows 1.0 in 1986.

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Brian Becker on with Rick Carl & Company

May 6, 2009 in Business, Entertainment, General Articles, Rick Carl & Company, Technical or Geeky by Brian Becker | Comments closed

New Kids Interactive Game – Swinxs
This new game keeps track of the players by using bracelets with RFID chips. Both active and educational games are among some of the games that Swinxs allows the kids to play. Even better is the ability to time races and determine the winner, group record, etc.
For more info: http://www.swinxs.com/en/info/

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